Privacy Policy

Who we are

Our website address is:

This is the official website of Paradise Escape. All contents were developed by the Marketing and Communication Department of our company.

Reproduction of any content on this website, as well as the use of any images, is strictly prohibited without written permission. Any information contained on this website is subject to change without notice.

Collection and processing of user data

The types of personal information we may collect include:

  • Demographic information, namely nationality, gender, age and language preference;
  • E-mail address, telephone number and address;
  • Your name,
  • Information you provide about your marketing preferences or through participation in surveys, contests or promotional offers.

Use and purpose of user data-processing

Our objective is to provide the best possible service to our owners, customers and visitors, so we use the personal data information obtained so that we can inform you of all relevant information of interest to you, such as discounts, benefits, promotions, events, news and general news about our products.

We also use the personal data we collect for different purposes, namely:

  • For website contact records and statistical purposes in reporting;
  • To improve the level of quality of services to our customers;
  • So that in due course we can send you informative emails about promotions, special discounts, events, news and general news.
  • To optimize our website according to your tastes, preferences and interests.

User data security

Confidentiality in the personal information of Paradise Escape customers is fundamental and a commitment of the company. To ensure the security of User Data and maximum confidentiality, we treat the information you provide us with absolute confidentiality, in accordance with our internal security and confidentiality policies and procedures. Thus, when using browsers that allow the use of the communication protocol, such as Microsoft Internet Explorer, Mozilla Firefox or Chrome, whenever you are asked for information regarding a credit card, all communication will be carried out through SSL. The SSL communication protocol is also used on all pages where personal information is requested, which means that your information will be sent over the Internet in an encrypted form.


Users and, in general, persons who propose to establish a link that allows access to Paradise Escape websites and the respective Services from its website, hereinafter “Link”, must comply with the following conditions:

  • the Link will only allow access to the Website’s web pages but will not be able to reproduce them in any way;
  • only Links to the homepage of the Site or Services will be allowed;
  • false, inaccurate or incorrect statements or information will not be produced on the Website and Services web pages, nor will it be declared or implied that the Website has authorized the Link or that it has supervised or assumed in any way the contents or services offered or made available of the web page on which the Link is established;
  • with the exception of those signs that are part of the same Link, the web page in which the Link is included will not contain any brand, trade name, establishment label, denomination, logo, slogan or other distinctive signs belonging to the Portal;
  • the web page on which the Link is established will not contain illegal information or content, contrary to generally accepted morals and good customs and public order and will not contain content contrary to the rights of third parties.


The establishment of Links does not imply, in any case, the existence of relations between the Site and the owner of the web page on which the link is established, nor the acceptance and approval of the Site of its contents or services.

Links to other websites

The website may include access to other websites managed and controlled by third parties through different links to facilitate users to search for information, content and Internet services. However, despite Paradise Escape commitment to ensuring your privacy, please be advised that we are not responsible for the protection and privacy of any information you provide while visiting these other external websites as they are not covered by the Paradise Escape Privacy Policy.

Website responsibility

The Site was prepared in good faith by Paradise Escape, with information from internal and external sources, and is made available to Visitors in its current state, which may contain inaccuracies or errors. The Site undertakes to make every effort and technical, administrative and legal diligence in order to ensure that Users make the correct use of the service, complying with the legal rules as well as the conditions of use set forth herein.

The Site is only liable for damages that the User may suffer as a result of using the Site when such damages may be attributable to him as a result of his willful action.

The Site is not responsible for damages of any kind that may result, with a merely illustrative and non-limiting nature, from:

  • Information provided by users, in any disagreement with reality or legislation in force;
  • Interferences, omissions, interruptions, computer viruses, telephone malfunctions and/or disconnections from the operational functioning of the electronic system, in the contents and/or Services of the Website or in Services provided by third parties, motivated by causes beyond the Website and which may determine the lack availability or continuity in the operation of the same or the Services, or to produce changes in the computer system, in electronic documents or files of the Users;
  • Delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, namely, failures to access web pages of the Site or the Services associated with it;
  • Action by third parties through illegitimate intrusions beyond the control of the Website and which are not attributable to it, including interference caused by the knowledge that unauthorized third parties may have of the conditions, characteristics and circumstances of the use that Users make of the Website and its respective Services;
  • Discrepancies in information, documentation and/or other content on the Site and Services, which may exist between the electronic version and the printed version, as well as defrauding the expectation of usefulness that Users could have attributed to the Site and Services;
  • Lack of veracity, completeness, timeliness and accuracy of the contents, data or information of any nature, including those relating to offers, products or services, prices, features and any other relevant data and information relating to products and services offered through the website by third-party providers of products or services, or regarding the content, data or information provided from the websites of said third parties;
  • Transmission, dissemination, storage, availability, reception, acquisition or access to content;
  • Possible errors or security deficiencies that may be caused by the use, by the user, of a browser of an outdated or insecure version, as well as by activating the devices for storing passwords or user identification codes in the browser, or for damages, errors or inaccuracies that may result from its malfunction;
  • Functioning, availability and accessibility of the Sites to which you refer through links, continuity of information, contents and services existing on these sites, quality, legality, reliability and usefulness of the information, contents and services existing on these sites;
  • Failure to receive contacts, requests or other communications sent to the user and not received at the email address indicated by the user for this purpose;-Failure by Users to obtain any contacts with a view to carrying out the desired transaction, nor due to its failure.

Intellectual and Industrial property

All contents of this Site (including, without limitation, texts, graphics, logos, icons, databases, images, text files, audio, video and software) are property of Paradise Escape, its customers, suppliers or contents, and are protected by national and international industrial and intellectual property standards.

The compilation (understood as such the compilation, ordering and assembly) of the entire content of the Site is its exclusive property and is protected by national and international industrial and intellectual property rules. All software used on the Site is owned by you or by your software providers and is protected by national and international industrial and intellectual property laws.

The reproduction, alteration, copying, use, distribution, commercialization, public communication or any other use of the information contained in the Site (including its own design, configuration and way of presentation of the site) that is carried out without its authorization, constitutes an infringement current legislation on intellectual property.

In no case shall it be understood that the above-mentioned rights are granted or waived, transferred or transferred, in whole or in part, without the prior express authorization of the Site or its respective owners.

On the other hand, in no case should it be understood that any right is conferred, and in particular, no right to change, exploit, reproduce, distribute or publicly communicate said contents without the prior express authorization of the Site or its respective owners.

Personal data

In order to use some of the Services, Users may be required to previously provide the Site with personal data (“Personal Data”). Personal Data will be processed for the purposes set out in the Particular Conditions of Use of each Service and under the terms described in the respective Privacy Policy.

Control of information and your personal data

We want to ensure that you continue to benefit from the Paradise Escape online experience and that we use your personal data in marketing and communication with your consent, and you have the right to revoke your permission at any time.

All our newsletters include the option to unsubscribe or, alternatively, request via email address to remove the address from our mailing list.

We will not sell, disclose or share your personal data with other outside companies or provide it to third parties without your prior consent. Paradise Escape does not buy or sell personal or contact information. We may use the personal data provided by you for the purposes of Marketing and dissemination of information from other companies that we consider to be of interest, always with your consent.

If you suspect that this is a fraudulent advertisement, you should report it to our support department.

Use of cookies

When you visit our website, a small text file (hereinafter Cookie) is created and saved on your computer’s disk. This file will not only allow you to access it more easily and quickly but will also allow you to customize the page. We also inform you that most browsers automatically accept these files (Cookies), but you can delete them or set their automatic blocking. To carry out this configuration, you must access the “Help” menu of your browser. However, it should be noted that if you do not allow the use of cookies, there may be some features that you will not be able to use, so being aware of the existence of cookies and continuing to use our website means that you accept them.

Copyright of material and software

All information, content, software and materials included on the Site/or the Services are protected by legislation on copyright and intellectual and industrial property and other property rights. Users may not copy or distribute these materials without the consent of the owner of these rights. Users may use these materials for personal use, as long as they do not modify the materials and do not delete the information on copyright and other applicable property rights, assuming full responsibility for the use and storage of the information received by them.

Alternative dispute and resolution

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity:

Lisbon Consumer Dispute Arbitration Center